Know Your Customer (KYC) Requirements for Prize City Gaming

Prize City Gaming is committed to ensuring the safety and security of its platform by adhering to all relevant Know Your Customer (KYC) regulations. KYC is a critical process used to verify the identity of our users to prevent fraudulent activities, money laundering, and other financial crimes. These requirements help ensure that only legitimate customers can participate in prize claims and other platform activities.

1. KYC Verification Requirement
Identity Verification: Users must complete the KYC process before they can request prize redemptions or make withdrawals from their account. This process is necessary to comply with anti-money laundering (AML) laws and protect against fraud.

2. Documents Required for KYC Verification
As part of the KYC process, the following documents and information may be required:

  • Government-Issued Identification:

    • A valid, government-issued photo ID such as a passport, driver’s license, or national identity card.
    • The document must be legible and not expired. We will accept both front and back images of your ID, if applicable.

  • Proof of Address:

    • A recent utility bill, bank statement, or official government correspondence dated within the last 3 months showing your full name and current residential address.
    • The document must clearly show your name, address, and the date it was issued.

  • Selfie for Identity Verification:

    • A selfie of the user holding their government-issued photo ID (the same ID uploaded) next to their face. This is required to verify the user’s identity and ensure the ID matches the person.

  • Additional Information:

    • Prize City Gaming may require additional documentation or information in certain cases to confirm your identity or to verify the source of funds used to purchase Prize City Dollars. This may include, but is not limited to, financial statements or proof of income.

3. KYC Verification Process

  • Step 1: Submit Documents: To begin the KYC process, you must upload the required documents through the Prize City Gaming platform. Documents should be clear, legible, and meet the specifications outlined above.

  • Step 2: Review: Once submitted, our compliance team will review your documents. This typically takes 1-2 business days, but may take longer depending on the volume of requests.

  • Step 3: Approval or Request for Additional Information: If your documents meet our requirements, you will be notified that your KYC has been approved. If additional information or documentation is required, you will be contacted by our support team.

  • Step 4: Verification Confirmation: Once the verification process is complete, you will receive confirmation that your account is verified, and you may proceed with prize redemptions or other activities as outlined in our platform’s terms.

4. Account Suspension or Denial of Verification

  • If the KYC process is not completed successfully or if fraudulent documents are submitted, your account may be suspended. Any funds or Prize City Dollars associated with the account will be frozen until further verification is provided or an investigation is concluded.
  • Inaccurate or False Information: Submitting false, misleading, or fraudulent information during the KYC process will result in immediate account termination, forfeiture of any funds or Prize City Dollars, and possible legal action.

5. Security and Confidentiality
Prize City Gaming takes your privacy seriously. All documents submitted for KYC verification are stored securely and handled in accordance with our privacy policy. We will never share your personal information with third parties except as required by law or for compliance purposes.

6. Ongoing KYC Compliance

  • Periodic Reviews: In certain cases, Prize City Gaming may conduct periodic KYC reviews or request updated documentation to ensure continued compliance with relevant laws and regulations.
  • Changes in Personal Information: If any of the information you have provided (e.g., your address, name, or identification details) changes, you must update your KYC details within 14 days. Failure to do so may result in the suspension of your account until the new details are verified.

7. KYC and Prize Redemption
KYC verification is mandatory for any prize redemption request. Users who wish to redeem Prize City Dollars for prizes must be fully verified before initiating the request.

  • No prize redemption will be processed without successful KYC verification. Once KYC is completed, you can redeem Prize City Dollars for prizes in accordance with our redemption rules.

8. Compliance with Laws and Regulations
Prize City Gaming is committed to adhering to anti-money laundering (AML), counter-terrorism financing (CTF), and other applicable financial regulations. Our KYC process is designed to comply with these laws, ensuring that our platform is not used for illegal or illicit activities.

  • We will cooperate fully with law enforcement and financial authorities if any suspicious activity or illegal transactions are identified.

9. Failure to Complete KYC
If you fail to complete the KYC process, you will not be able to:

  • Redeem Prize City Dollars for prizes.
  • Participate in any prize pools or claim any prizes that involve Prize City Dollars.
  • Withdraw any funds from the platform.

If KYC verification is not completed within a reasonable period, your account may be suspended until all verification requirements are met.

10. Changes to KYC Requirements
Prize City Gaming reserves the right to update or modify the KYC requirements at any time in compliance with changing laws, regulations, or business needs. Any updates will be communicated to users, and continued use of the platform constitutes acceptance of the updated KYC policies.

By using the Prize City Gaming platform, you acknowledge and agree to comply with these Know Your Customer (KYC) Requirements. Failure to comply with these requirements may result in restrictions or suspension of your account, and you may be unable to participate in prize redemptions, prize pools, or other platform activities.